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Customer Support Specialist

Bangalore Urban
Full-Time
Junior: 1 to 3 years
2L - 4L (Per Year)
Posted on Feb 20 2024

About the Job

Skills

Customer Service
Microsoft Office
Communication
good english
communication skills
Corporate Communications

Company Overview


Blue Matrix Connect is a leading provider of Business Process Outsourcing (BPO) solutions, catering to the non-core business requirements of clients across various industries. With a focus on functions such as Cold Calling, Sales, Marketing, IT services, HR, Email handling, Data scrubbing & Validation, Lead Generation, and Data Analytics, we have gained international recognition in Operations and Business Development. Our recruiting consultancy services help bridge the gap between aspiring talents and employers, offering a wide range of options and support.


Job Overview


We are seeking a Customer Support Specialist with 1 to 3 years of experience to join our team at Blue Matrix Connect. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our global and domestic clients. This is a full-time position based in Bangalore Urban, Karnataka, India. The ideal candidate should have excellent communication skills, be proficient in Microsoft Office, and have a strong command of the English language.


Qualifications and Skills


  • 1-3 years of experience in customer support or a related role
  • Excellent communication skills, both verbal and written
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Good command of the English language
  • Ability to handle customer inquiries and complaints with empathy and professionalism
  • Strong problem-solving and decision-making skills
  • Attention to detail and ability to multitask
  • Excellent time management and organizational skills
  • Ability to work effectively in a team environment
  • Experience with CRM software is a plus


Roles and Responsibilities


  • Provide excellent customer service and support to clients via phone, email, and chat
  • Resolve customer inquiries, complaints, and issues in a timely and professional manner
  • Identify and escalate priority issues to the appropriate department or team
  • Proactively communicate with customers to keep them informed about the status of their requests
  • Maintain accurate and detailed records of customer interactions and transactions
  • Collaborate with cross-functional teams to ensure customer satisfaction
  • Conduct regular follow-ups with customers to ensure their needs are met
  • Stay up-to-date with product knowledge and industry trends to provide accurate information to customers
  • Identify opportunities for process improvements and share customer feedback with the team
  • Adhere to company policies and procedures to ensure consistent and high-quality customer support





About the company

Blue Matrix Connect offers a full suite of various BPO (Business Process Outsourcing) solutions that are aimed at fulfilling various non-core business requirements of global and domestic clients coming from diverse verticals. We support various functions like Cold Calling, Sales, and Marketing. Similarly, the back office functions like IT services, HR, Email handling, Data scrubbing & Validation, ...Show More

Industry

Business Process Outsourc...

Company Size

51-200 Employees

Headquarter

Karnataka , India

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