IT Helpdesk engineer
IT Helpdesk engineer32
Applications
32
Applications
Panchkula
Full-Time
Junior: 1 to 3 years
₹ 15K - ₹ 25K (Per Month)
Posted on Sep 11 2023
About the Job
Skills
English comm skills
Written and verbal skills
Proper technical knowledge
Hardware knowledge
Helpdesk experience
Servers knowledge
networking knowledge
- Monitor the Service request and incident problem reported directly by the end-users. Categorization of Type of tickets, Severity, Category etc. Maximize first contact resolution.
- For problems, which are out-of-scope or beyond their capabilities, they will be dispatched to the 2nd & 3rd level support providers by providing necessary information in tickets.
- Follow up with the dispatched problems to ensure proper and quick closure Communicate with the end-users and keep them informed of the progress Escalate the major incidents to the management for further attention.
- Confirm the resolution with the end-users before closing the tickets.
- Coordinate with the 2nd /3rd level and regional IT support for knowledge transfer and problem management Provide Chat Support to the end users.
- Provide 1st level troubleshooting on Laptops and MS Office clients configuration.
- Respond to the problems and questions raised through voice mail, email and ensure these are capture in the IT direct ticketing tool.
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
About the company
Bluechip Computer Systems LLC is a leading provider of high-quality It solutions company in Dubai & IT support in Dubai and is highly regarded in the field of IT. As an Best IT company in Dubai, we focus on bringing the best products and services of global standards to our clients in UAE. Technology companies from all over depend on our expertise to render service and education to their businesses ...Show More
Bluechip Computer Systems LLC is a leading provider of high-quality It solutions company in Dubai & IT support in Dubai and is highly regarded in the field of IT. As an Best IT company in Dubai, we focus on bringing the best products and services of global standards to our clients in UAE. Technology companies from all over depend on our expertise to render service and education to their businesses. Our team consists of technicians who have devout experience and knowledge that coincides with the latest technical innovations and IT Solutions in UAE. We are equipped to handle the most complex challenges as they are presented in any technical format. ...Show Less
Company Size
11-50 Employees
Headquarter
Kochi
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