Telugu Voice Process Job Description Template
The Telugu Voice Process Agent is a key role within our Customer Service team, responsible for handling inbound and outbound calls in Telugu. This position demands excellent communication skills and the ability to resolve customer inquiries efficiently. The agent will work closely with other team members to ensure superior customer satisfaction and adherence to company standards.
Responsibilities
- Handle inbound and outbound calls in Telugu efficiently.
- Respond to customer inquiries and resolve issues promptly.
- Maintain accurate records of customer interactions.
- Provide information about products and services.
- Follow communication scripts and guidelines.
- Collaborate with team members to ensure high customer satisfaction.
- Participate in training sessions to improve product knowledge and service skills.
Qualifications
- High school diploma or equivalent.
- Fluency in Telugu is mandatory.
- Prior experience in a customer service role is preferred.
- Excellent verbal communication skills.
- Ability to handle a high volume of calls professionally.
- Strong problem-solving abilities.
- Basic computer skills and familiarity with CRM software.
Skills
- Fluent in Telugu
- Customer Service
- Call Handling
- Communication Skills
- Problem Solving
- CRM Software
- Time Management
Frequently Asked Questions
A Telugu Voice Process professional handles customer interactions via phone, focusing on assisting Telugu-speaking customers with their queries, complaints, or requests. They ensure effective communication while maintaining a positive customer experience. Typically, responsibilities include handling inbound and outbound calls, providing information about products and services, and ensuring swift resolution of customer issues, all while documenting each interaction accurately in CRM systems.
To become a Telugu Voice Process specialist, one typically needs strong proficiency in Telugu as well as good command of English. Having a high school diploma or equivalent is generally required, though some employers prefer an associate's degree. Key competencies include excellent communication skills, patience, and problem-solving abilities. Companies often provide training focused on customer service and specific brand knowledge. Experience in a call center or customer service environment can be beneficial.
The average salary for a Telugu Voice Process role varies depending on factors such as the candidate's experience, the company's size, and the geographical location. On average, professionals in this field can expect to earn entry-level wages, with opportunities for bonuses and advancements in salary based on performance and tenure. Additionally, many companies offer benefits such as health insurance, paid time off, and professional development opportunities.
Qualifications for a Telugu Voice Process job typically include fluency in Telugu and English. Candidates need to possess a high school diploma or equivalent, although some employers prefer higher education or specialized certifications in customer service. Essential skills include excellent verbal communication, active listening, and problem-solving abilities. Familiarity with computer systems and telephonic equipment is advantageous, as is experience handling customer inquiries in any prior job.
As a Telugu Voice Process agent, critical skills include strong verbal communication in both Telugu and English, active listening, patience, and empathy to handle customer inquiries effectively. Responsibilities include making or receiving calls, addressing customer queries, providing information about products or services, and resolving issues. Documentation of all interactions in customer relationship management systems is also crucial, ensuring accuracy and confidentiality. Agents may also be responsible for meeting specific performance metrics set by their employer.