Medical Billing (Voice Process) Job Description Template
In the Medical Billing (Voice Process) role, you will handle billing and collections activities for healthcare providers, primarily through phone communications. You'll ensure accurate processing of patient information and collaborate with insurance companies to facilitate reimbursement.
Responsibilities
- Handle billing and collections processes via phone
- Verify patient information and update billing records
- Submit insurance claims and follow up on denials or rejections
- Communicate with patients and insurance companies to resolve billing issues
- Ensure compliance with healthcare regulations and confidentiality policies
- Prepare and send out patient statements and bills
- Assist with setting up payment plans for patients
- Maintain accurate billing records and document interactions
Qualifications
- High school diploma or GED
- Experience in medical billing or a related healthcare field
- Strong understanding of medical terminology and coding
- Excellent communication and customer service skills
- Ability to handle sensitive information confidentially
- Attention to detail and strong organizational skills
- Proficiency in using billing software and Microsoft Office Suite
Skills
- Medical billing software (e.g., Kareo, AdvancedMD)
- Medical coding (CPT, ICD-10)
- HIPAA compliance
- Customer service
- Telephone etiquette
- Data entry
- Problem-solving
- Microsoft Excel
Frequently Asked Questions
A Medical Billing Specialist in the Voice Process handles patient and insurance inquiries over the phone, processes claims, reviews coding accuracy, and communicates with insurance companies for reimbursement. They ensure that all billing information is complete and accurate, which helps facilitate timely payments and resolve any billing disputes or discrepancies efficiently.
To become a Medical Billing Specialist in the Voice Process, candidates typically need a high school diploma and certification in medical billing and coding. Employers may also prefer experience with medical insurance processes and effective communication skills. Networking in the healthcare industry and obtaining an entry-level position can also be a beneficial step.
The average salary for a Medical Billing Specialist in the Voice Process varies depending on experience, location, and employer size. Entry-level positions tend to offer lower salaries, but with experience and certification, there is potential for salary increases. Salaries can also differ across geographical regions due to cost of living variations.
A Medical Billing Specialist in the Voice Process generally requires a high school diploma or equivalent and certification in medical billing and coding. Experience in medical billing and proficiency in insurance processes are often preferred. Strong communication skills and attention to detail are critical for success in the voice process environment.
Key skills for a Medical Billing Specialist in the Voice Process include strong communication and negotiation capabilities, attention to detail, and familiarity with medical terminology and billing software. Responsibilities involve handling phone inquiries, processing claims accurately, coordinating with insurance companies, and ensuring billing compliance with healthcare regulations.