International Voice Process-Rotational shift-Ahmedabad Job Description Template
In this role, you will be responsible for handling inbound and outbound calls from international customers, addressing their queries and providing outstanding support. The role involves rotational shifts, ensuring 24/7 customer service coverage.
Responsibilities
- Handle customer calls and resolve queries promptly
- Provide accurate information and solutions to customers
- Maintain high levels of customer satisfaction
- Adhere to company policies and procedures
- Document customer interactions accurately
- Assist in training new hires as needed
- Participate in quality assurance activities
- Meet performance metrics and targets
Qualifications
- High school diploma or equivalent required
- Previous experience in customer service or call center preferred
- Proficient in English with excellent verbal communication skills
- Ability to work in rotational shifts, including nights and weekends
- Strong problem-solving skills
- Patience and a positive attitude
- Basic computer knowledge and typing skills
Skills
- Customer Service
- Call Center Operations
- Verbal Communication
- Problem Solving
- Time Management
- Microsoft Office Suite
- Data Entry
Frequently Asked Questions
An International Voice Process Agent in a rotational shift in Ahmedabad handles inbound and outbound calls for multinational clients, addressing customer inquiries, resolving issues, and providing outstanding service. Working in shifts, they ensure 24/7 support across different time zones, requiring excellent communication skills and the ability to adapt to diverse customer needs.
To become an International Voice Process Agent in Ahmedabad, candidates typically need a bachelor's degree and strong proficiency in English. Prospective agents often undergo training focusing on accent neutralization and customer service skills. Prior experience in telecommunication or a similar role can be a significant advantage. Proficiency in handling diverse customer interactions effectively is essential.
The average salary for an International Voice Process Role in Ahmedabad varies based on experience and the company. Entry-level positions typically offer a competitive package, with potential for increments based on performance and tenure. Companies often provide additional benefits such as health insurance, transportation allowances, and incentives for achieving targets, enhancing the overall compensation.
Qualifications for an International Voice Process Position typically include a bachelor's degree and fluency in English. Candidates should possess strong communication skills, an ability to handle diverse queries, and basic computer proficiency. Training in customer service and knowledge of CRM systems are advantageous. Previous experience in a similar role can enhance a candidate's profile.
Excelling in an International Voice Process Role involves strong communication and problem-solving skills. Agents are responsible for managing customer calls, resolving queries, and ensuring satisfaction. Multitasking, patience, and the ability to work in shifts are crucial. Familiarity with CRM software and a customer-centric approach significantly contribute to success in this dynamic environment.