Sales Manager
Sales Manager 9
Applications
9
Applications
About the Job
Skills
Independently managing sales business, incorporating all the company’s products and services. Making important decisions regarding the sales unit. Achieving optimal utilization of the market, a high level of customer satisfaction and high yields for the department in accordance with the company management goals. Coordinating and managing sales staff and representing M&M standards and M&M philosophy externally.
Qualification Basics: Any graduation
Experience (type of): 10-15 years with at least 10 years in automotive sales (CVBU-ILCV)
Specialized Knowledge: Communication skills, analytical skills, ability to handle dynamic situation, leadership and motivation skills, basic computer skills, people management.
Planning
· Supporting the company management in planning issues relevant to sales, in particular with regard to volume planning and profitability
· Defining market goals for new vehicle sales, coordinating these with performance targets stipulated by M&M and drawing up a marketing plan
· Developing concepts to increase turnover and profitability in Sales and reaching agreement on these with the company management
· Compiling resources planning for the new vehicle inventory and developing concepts and measures to optimize inventory management
Marketing
· Support marketing department in planning the Quarterly, monthly marketing plan and marketing budget as per sales target
· Support marketing department in implementation of marketing activity by providing required resources
· Planning and managing/involvement in media advertising
· Planning and managing/involvement in direct marketing
· Planning and managing/involvement in events
· Planning and managing/involvement in customer loyalty activities
· Involvement in determining communication budget
· Ensuring demonstration vehicles and display vehicles have fittings appropriate to the market/involvement therein
Human Resources
· Determining/updating HR requirements for Sales
· Making/supporting initial selection of candidates based on M&M requirements
· Involvement in interviews and decisions regarding employing new staff
· Employing new staff and developing an induction plan
· Managing, coaching and motivating employees and thus ensuring a high quality of employees
· Defining target agreements with employees
· Checking levels of target achievement and reaching/agreeing measures to correct these should deviations occur
· Assessing employees and, if necessary, initiating disciplinary measures and regularly carrying out employee discussions
· As part of HR development, ascertaining the employees’ qualification requirements and developing corresponding development/qualification plans
· As part of HR development, ascertaining the employees’ qualification requirements and developing corresponding development/qualification plans
· Together with employees establishing personal development goals and agreeing on means of achieving these
· Fostering team development
· In contentious cases, clarifying entitlement to commission and assigning this to the corresponding member of sales staff
· Involvement in management of remuneration
· Coordinating and supervising attendance and holiday planning of employees for whom he/she is responsible
· Questioning employees on their suggestions for improvements, recording these and, if necessary, implementing the ideas
Operative Management
· Ensuring consistent utilization off all customer contacts
· Ensuring effectiveness and efficiency of customer contact
· Ensuring active presentation of products and services by M&M sales staff
· Ensuring the range of M&M additional services (financing, insurance etc.) are available
· Ensuring an appropriate number of demonstration vehicles are available
· Ensuring M&M sales staff are aware of the status of the ordering process
· Organizing regular updating of new vehicle presentation
· Monitoring vehicle orders and deliveries
· Monitoring customers’ outstanding accounts
· Involvement in any necessary demands for payment
· Ensuring M&M sales standards are met
· Ensuring all M&M services are actively on offer
Quality Management
· Ensuring processes are defined and upheld and optimizing processes in Sales unit after prior agreement with company management
· Calling on and leading the circle of those involved in QM to discuss and improve processes and steps
· Planning and managing customer surveys and other measures in order to assess customer satisfaction
· Putting forward suggestions and implementing measures to increase customer satisfaction
· Ensuring M&M quality and supervising standards are maintained in Sales unit
· Ensuring all potential customers are approached
· Setting an example in terms of friendliness and style of dealing with customers
· Ensuring customer wishes are dealt with and followed up
· Ensuring customers are looked after post-sale
· Accepting and dealing with those complaints which M&M sales staff are not able to deal with themselves
· Ensuring customer-oriented problem-solving
· Evaluating incoming complaints and arranging for measures to improve the situation/follow-ups to be carried out
· Observing level of customer satisfaction in individual departments by means of suitable tools and identifying reasons for dissatisfaction
· Developing measures for maintaining and increasing customer satisfaction
· Putting forward suggestions to the company management regarding an overall EDP concept and the selection of software and hardware used
Information Management
· Ensuring the sales literature, product brochures as well as process documentation and the required software is up to date, complete and available
· Ensuring information from the headquarter is followed up, archived and made available
· Monitoring reports in the media on the M&M brand and on competitors’ product
· Actively passing on relevant information to employees
· Guaranteeing specialist press material is available to employees
About the company
Industry
Automotive
Company Size
501-1000 Employees
Headquarter
Hyderabad, Telangana Stat...
Other open jobs from BJR Group