Company Overview

Bizten Enterprises Pvt Ltd is a service-oriented company with 201-500 employees. We strive to deliver top-notch solutions to our clients and create a positive work environment for our employees. Visit our website at https://www.biztenent.com/ for more information.

Job Overview

The Front Office Manager is responsible for overseeing the reception area and ensuring that all front desk activities are carried out smoothly. This role involves managing the daily operations of the front office, handling customer inquiries and complaints, and coordinating with other departments to provide excellent customer service.

Qualifications and Skills

• Proven work experience as a Front Office Manager or similar role
• Excellent communication and interpersonal skills
• Proficient in using Microsoft Office software
• Strong organizational and multitasking abilities
• Ability to remain calm and composed in stressful situations
• Attention to detail and problem-solving skills
• Customer-oriented mindset
• Ability to train and motivate a team
• Knowledge of office management procedures
• Bachelor's degree in a related field is preferred

Roles and Responsibilities

• Oversee the reception area and manage front desk operations
• Greet and assist visitors in a professional and friendly manner
• Answer and direct phone calls appropriately
• Manage and schedule appointments
• Handle customer inquiries and provide accurate information
• Resolve customer complaints and escalate issues when necessary
• Coordinate with other departments to ensure smooth operations
• Train and supervise front office staff
• Maintain records and ensure proper filing of documents
• Monitor office supplies and place orders when needed
• Ensure compliance with company policies and procedures
• Handle administrative tasks as assigned