Company Overview

Intelligent Medical Billing Solutions (IMBS) is a leading player in the medical billing industry with over 10 years of experience. With a strong team, domain knowledge, and technical expertise, we have earned a reputation for accuracy, technical innovation, and customized service. IMBS is a registered company in the USA under the name Revenue Masters Billing Solutions LLC. Our website is www.billingimbs.com.

Job Overview

We are looking for a Customer Service Executive to join our team at Intelligent Medical Billing Solutions. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Ahmedabad, Gujarat, India, with a junior level requirement of 1 to 3 years of experience.

Qualifications and Skills

• 1 to 3 years of experience in customer service or a similar role
• Excellent communication skills with fluency in English (both written and verbal)
• Strong problem-solving and decision-making abilities
• Good knowledge of medical billing and coding practices
• Proficiency in using Microsoft Outlook and other customer service software
• Ability to prioritize tasks and manage time effectively
• Attention to detail and accuracy
• Typing speed of at least 40 words per minute

Roles and Responsibilities

• Handle incoming customer inquiries regarding medical billing and coding
• Provide prompt and accurate responses to customer queries via phone, email, and chat
• Assist customers with billing and payment-related issues
• Coordinate with internal teams to resolve customer issues
• Maintain a high level of product knowledge to provide effective customer service
• Follow company policies and procedures to ensure customer satisfaction
• Ensure timely and accurate documentation of customer interactions
• Identify and escalate priority issues to the appropriate department
• Strive to meet or exceed customer service quality goals