Company Overview

Big C Mobiles, headquartered in Hyderabad, is a leading retailer in the appliances, electrical, and electronic equipment industry with over 20 years of excellence. Boasting 250+ stores across Andhra Pradesh, Telangana, and Tamil Nadu, we pride ourselves on swift home delivery and a customer base of over 5 crore satisfied individuals. Learn more at our website.

Job Overview

We are seeking a dedicated and experienced Store Manager for our Pithapuram location. This mid-level position requires 4 to 6 years of relevant experience. The ideal candidate will be responsible for overseeing store operations, managing staff, driving sales, and ensuring customer satisfaction. This role is a full-time opportunity with growth potential in our dynamic retail environment.

Qualifications and Skills

• Proven experience in using retail management software to streamline store operations and enhance efficiency.
• Solid knowledge of inventory management practices to maintain optimal stock levels and reduce shortages/excesses.
• Excellent customer relationship management skills to foster lasting relationships with clientele and enhance customer satisfaction.
• Strong leadership and team management abilities to inspire and guide store staff towards achieving sales and service objectives.
• Experience in sales strategy development, implementing effective plans to drive sales and improve store performance.
• Competence in budget management, balancing store expenses while maximizing profitability.
• Proficient in conflict resolution, effectively managing and resolving disputes among staff and customers.
• Analytical skills in data analysis and reporting to assess store performance and identify areas for improvement.

Roles and Responsibilities

• Oversee daily store operations ensuring smooth and efficient functioning.
• Lead and manage a team of store staff, providing training and support to enhance their skills and performance.
• Develop and implement effective sales strategies to achieve store targets and maximize revenue.
• Manage inventory levels to ensure adequate stock availability and minimize overstocking.
• Foster a customer-centric environment, resolving customer complaints and ensuring a high level of satisfaction.
• Develop and manage store budgets, ensuring financial objectives are met and profitability is maintained.
• Monitor and analyze sales data and market trends to make informed business decisions.
• Uphold store policies, procedures, and standards to ensure compliance and operational excellence.