Company Overview

Bhopal Motors Pvt. Ltd. is the authorized dealer for sales, service, and spares for earthmoving, material handling, and construction equipment manufactured by M/s JCB India Ltd. With over 500 employees, we have been serving the districts of Indore, Ratlam, Burhanpur, Mandsaour, Ujjain, Dewas, Neemuch, Jhabua, Shajapur, Dhar, Badwani, Khandwa, Khargone, and Alirajpur since September 1993. Our Branch Offices located at Shajapur, Khandwa, Ratlam, Shujalpur, Ujjain, Mandsour, Jhabua, and Dhamnod ensure convenient access to spare parts, oil, and services.

Job Overview

We are seeking a skilled Telecaller to join our team at Bhopal Motors Pvt. Ltd. As a Telecaller, you will be responsible for making outbound calls to potential customers, answering incoming calls, and providing excellent customer service. This is a full-time position based in Indore, Madhya Pradesh, India.

Qualifications and Skills

• Junior: 1 to 3 years of experience as a Telecaller or in a similar role
• Strong verbal communication skills and a pleasant telephone manner
• Excellent customer service skills and the ability to build rapport with customers.
• Good organizational and time management skills
• Ability to handle multiple tasks and prioritize responsibilities.
• Proficient in using CRM software and Microsoft Office
• Fluent in Hindi and English (additional languages will be a plus)

Roles and Responsibilities

• Make outbound calls to potential customers and introduce our products and services.
• Answer incoming calls and address customer queries and concerns
• Provide excellent customer service and maintain a high level of professionalism
• Maintain accurate and updated customer records in the database
• Achieve monthly sales targets and contribute to the overall sales growth
• Follow up with existing customers to ensure customer satisfaction and build long-term relationships
• Collaborate with the sales team to identify new opportunities and potential leads
• Stay up-to-date with product knowledge and industry trends