We are looking for a skilled CRM -Service department Specialist to lead our efforts in using CRM tools to improve our relationship with our customers.

CRM Specialist responsibilities include designing and implementing CRM strategies, overseeing the customer journey, managing CRM software and databases, and predicting service trends.

Our ideal candidate is proficient with CRM software and data analysis techniques, and has a strong understanding of the sales process and customer relationship management.

Ultimately, the role of the CRM Specialist is to build a lasting relationship with customers to boost our brand’s reputation and meet our service targets.

Responsibilities

• Design and implement CRM strategies to support business objectives
• Manage CRM software and databases to ensure data accuracy and usability
• Analyze customer data to improve customer experience
• Predict sales trends and apply CRM strategies accordingly
• Coordinate with service teams to generate digital campaigns
• Ensure the CRM system provides an effective service funnel
• Develop and manage reports and dashboards that provide actionable insights
• Provide training and support to users of CRM tools
• Stay updated with latest CRM trends and industry best practices