Job Title: Service Branch Head

Company: Bhopal Motors Pvt. Ltd.

Location: Ujjain, Mandsaur, Khandwa & Dhamnod

About Us: Bhopal Motors Pvt. Ltd. is a leading name in the construction equipment industry, known for its high-quality machinery and exceptional service. We are dedicated to providing our customers with top-notch products and support to ensure their success.

Job Description:

As a Service Branch Head at Bhopal Motors Pvt. Ltd., you will play a crucial role in managing the service operations of our dealership. You will be responsible for overseeing all aspects of the service department, ensuring customer satisfaction, and driving the efficient functioning of our service centre.

Key Responsibilities:

Service Centre Management:

Lead and manage the service centre team, including service technicians, mechanics, and support staff.

Oversee the daily operations of the service department, ensuring efficient utilization of resources.

Maintain a safe and organized working environment in compliance with safety regulations.

Customer Satisfaction:

Prioritize customer satisfaction and ensure that service requests and inquiries are handled promptly and effectively.

Address and resolve customer complaints and concerns in a professional and timely manner.

Foster positive relationships with customers and build long-term partnerships.

Technical Expertise:

Stay updated on products and services to provide expert technical advice and support.

Conduct training and development programs for service staff to enhance their technical knowledge and skills.

Inventory Management:

Manage inventory of spare parts and tools, ensuring adequate stock levels to support service operations.

Monitor inventory turnover rates and optimize stock levels to minimize downtime.

Budget and Cost Control:

Prepare and manage the service department budget, ensuring cost-effective operations.

Monitor expenses, identify cost-saving opportunities, and maintain financial discipline.

Reporting:

Generate regular reports on service department performance, including key metrics such as service turnaround times, customer satisfaction, and revenue.

Qualifications:

Bachelor's degree in Mechanical Engineering or a related field (preferred).

Minimum of [X] years of experience in a leadership role within the construction equipment or heavy machinery service industry.

Strong technical knowledge of construction equipment, preferably JCB machinery.

Excellent leadership, communication, and interpersonal skills.

Proficiency in computer systems and service management software.

Ability to work under pressure and meet targets.

Benefits:

Competitive salary and performance-based incentives.

Health, dental, and retirement benefits.

Ongoing training and development opportunities.

Career growth within a reputable organization.