Office location : Nanded city, Sinhgad Road.

Job Overview

We are looking for a dedicated and enthusiastic Telecaller for Customer Service to join our team in Nanded, Pune. This is a full-time position ideal for freshers with minimum 0 years to maximum 1 years of experience. The candidate will be responsible for handling inbound and outbound calls, customer interactions, and sales. This is an excellent opportunity for those looking to start a career in customer service and sales.

Qualifications and Skills

• Ability to handle high call volumes
• Ability to work under pressure
• Sales skills (Mandatory skill)
• Excellent communication skills
• Customer service orientation
• Problem-solving skills
• Attention to detail
• Knowledge of CRM systems

Roles and Responsibilities

• Handle inbound and outbound calls to potential and existing customers.
• Provide excellent customer service and resolve customer queries efficiently.
• Meet daily and weekly call and sales targets.
• Maintain detailed records of customer interactions in the CRM system.
• Follow up with customers to ensure their needs are met.
• Collaborate with team members to improve customer service standards.
• Conduct market research and gather feedback for improving services.
• Manage time effectively to handle multiple customer interactions.