Project Manager

Location - Bangalore, Hyderabad, Pune - if not next cities - Chennai, Gurgaon, Mumbai

End to end project Management in Business transformation and working atleast in BFSI/Insurance sector.

Role Purpose 

The Project Manager is an agent of change with accountability for driving success over a full project or programme lifecycle.  

The project manager designs, plans and implements projects and programmes, either standalone or as part of a larger programme, or programmes according to scope, targets and objectives set for time of delivery, budget and quality. Key accountabilities include: 

• successful project/programmedelivery in line with the defined success criteria and set goals • effective and consistent project/programme communications and reporting to business and IT stakeholders • smooth change deployment and handover to operations, driving quality and compliance  

• successful adoption of the solution, ensuring appropriate roll-out strategy and engagement • contribution and ongoing improvement of the project management tools and methodology (as part of the project management community) 

Accountabilities 

Nature of Work  

• Accountable for successful project/programmedelivery in line with the defined success criteria and set goals o Lead in the delivery and governance of projects/programmes which support and enhance business activities and IT architecture to agreed success factors and KPIs (time, cost, quality, scope, risk and budget). Evaluate and monitor these KPIs throughout the project lifecycle.  

o Scope and shape projects/programmes, leading to defining an appropriate delivery approach for each. The Project Manager remains outcome-focussed throughout the full delivery lifecycle. 

o Provide professional project management expertise, consultancy and challenge to business and IT change activities, acting as a true business partner to senior business colleagues.  

o Develop and maintain a high-level integrated plan showing the big picture, to support stakeholder engagement. 

o Set, deploy and demonstrate effective governance controls around risk and issue management and escalation, with emphasis on the most significant items. 

o Manage and track budget, providing an ongoing challenge around scope and associated business case, and (if and when required) submit changes to the budget authorisation process. Contribute to the development and maintenance of the project business case. 

o Identify and source the required resources, either external or internal, as well as monitor and manage their performance throughoutthe project/programme, providing corrective supervision if necessary o Apply and manage Agile approaches when appropriate 

• Accountable for effective and consistent communications and reporting to business and IT stakeholders o Develop and maintain a clear stakeholder map highlighting different stakeholder needs and interaction preferences 

o Build and maintain strong relationships with internal and external stakeholder vital to the success of the project or programme 

o Establish clear communication mechanisms to promote project/programme vision, direction, priorities as well as manage diverse stakeholders’ expectations incl. sponsor, business representatives, suppliers. Deliver reporting which is effective, targeted and succinct. 

o Issue appropriate level status reports that target key stakeholders needs and enable progress transparency as well as early warning of any upcoming risks and issues  

• Accountable for smooth change deployment and handover to operations, driving quality and compliance o Plan or coordinate and/oroversee all handover activities, actively preparing and training operational teams to take on the new solution / service

Engage with service and release management, or oversee this engagement to provision the necessary environments and processes to support new solution / service  

o Manage handover risks and issues, resolving any high impact and urgent issues and securing any relevant approvals to launch the transition to operations 

o Provision of necessary support to the operational teams post-handover, checking that solution performance hits the expected measures and performance indicators  

• Accountable for successful adoption of the solution, ensuring appropriate roll-out strategy and engagement o Provide business stakeholders with the rightinformation that enables functional impact assessment and helps shape the right change management initiatives. Support benefits identification and management. o Develop and provide project/programme specific content for wider communication and engagement initiatives (working with the Internal Communications team)  

o Provision post implementation support to ensure no detrimental effect on the business as usual (floor walking, remote support, etc.)  

o Encourage business feedback on the solution / service performance, testing it against initial requirements and expectations  

• Accountable for contributionand ongoing improvement of the project management tools and methodology (as part of the project management community) 

o Provide ongoing challenge to the IT delivery approach, improving all core aspects of the approach –incl. estimation, processes, standards and tools 

o Continuously improve project management toolkit and methodologies used across Insurance IT o Provide expertise and consulting to other project managers, acting as a role model for new communityjoiners (if relevant)  

o Document and share lessons learnt with the wider community, providing briefing sessions on specific areas of interest / expertise  

• Job specific aspects of role 

o Stakeholder relationship managementranges from immediate business representatives and project team through to complex engagement with executive level stakeholders in diverse functions of the organisation o Vendor management: ranges from no vendor management responsibilities through to management of multi vendor teams across project or programme activities 

o Project complexity and scale: ranges from small, low complexity projects with limited dependencies and cross-functional impact through to large, high complexity projects or programmes that have multi-functional impact and a wide range of key dependencies on other programmes and projects 

o Team leadership: ranges from small internal teamsto large, matrix, internal and external teams. 

Risks & Controls  

• Identify, own and manage the specific key risks and/or IT controls and BP standards that you are identified as the owner and/or nominee for on iCARE or Archer 

o Ensure that issues and actions associated to controls / risks are remediated in a timely manner o Maintain appropriate records on iCARE or Archer 

o Ensure that controls are sufficiently well designed and operating effectively to keep the risks that they mitigate within Client tolerance level 

o Report and escalate the status of the relevant risks, controls and standards as appropriate 

Resource Complexity 

• Accountable for working within policy and guidelines, applying technical knowledge and expertise and prioritising your own and your teams use of time to maximise efficient use of resources.  

• Accountable for managing internal and external resources working on the project/programme, including other project managers; number and extent of resources will vary depending on the seniority. This will include: setting clear timelines and milestones, co-shaping the deliverables, resolving conflicts and dependencies, monitoring and managing risks and issues 

• Leaders are accountable for motivating the team, coaching others, developing the capability of their team and their people and for driving the culture of the organisation

Problem Solving 

• Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise. Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise 

• Support project/programme resources by giving advice or by taking on accountability to resolve more complex problems.  

• Accountable for owning the process of issue resolution and escalation of the problems according to guidelines 

Change 

• Accountable for recommending change based on expert know how and analysis of precedent and similar previous problems  

• Accountable for taking personal initiative in adapting to change 

• Accountable for delivering the changes to certain aspects of the project/programme (required to seek approval if outside the permitted control thresholds)  

Internal Collaboration 

• Accountable for building and maintaining effective relationships with the project/programme team as well as extended stakeholders –incl. sponsor, business representatives and other projects and programmes • Accountable for establishing, facilitatingand driving effective working relationships across relevant internal teams (where the projects are multi-disciplinary)  

External Interaction 

• Accountable for building and maintaining effective relationships with external subject matter experts and/or suppliers  

• Accountable for establishing and driving effective working relationships across internal and external teams, especially in projects/programmes with multiple vendors 

Timeframe 

• Longest target completion time of a specific task likely to be 3 months 

• Will typically work on projects or larger programmes lasting for a period of 6 months to a year