Job description

Position Overview:

We are seeking an enthusiastic and customer-focused Guest Relations Executive to join our team at Fitclub. This role is critical in ensuring every guest and member has a positive and welcoming experience. You will be the first point of contact for visitors and will play a key role in building long-term relationships with our members.

Key Responsibilities:

1.Front Desk Operations:

• Greet and welcome guests and members with a friendly and professional attitude.
• Handle check-ins, check-outs, and membership inquiries efficiently.

2.Guest Experience:

• Provide detailed information about FitClub's facilities, classes, and services.
• Assist guests in resolving any issues or concerns promptly and professionally.
• Gather feedback from members and suggest improvements to enhance guest satisfaction.

3.Sales and Promotions:

• Promote membership plans, personal training packages, and special offers to potential clients.
• Support the sales team by identifying leads and encouraging sign-ups.

4.Administrative Support:

• Maintain accurate records of guest visits, memberships, and daily reports.
• Manage bookings for classes and personal training sessions.
• Ensure timely communication of schedules, events, and updates to members.

5.Facility Coordination:

• Ensure the reception area and club facilities are clean, organized, and presentable at all times.
• Coordinate with the housekeeping and maintenance teams to address member needs promptly.

6.Team Collaboration:

• Work closely with trainers, management, and other staff to ensure a seamless guest experience.

Key Skills and Qualifications:

• Education: High school diploma or equivalent; a degree in hospitality, customer service, or a related field is a plus.
• Experience: 1-2 years of experience in guest relations, customer service, or front desk roles, preferably in the fitness or hospitality industry.
• Communication Skills: Excellent verbal and written communication skills. Proficiency in English and local languages.
• Interpersonal Skills: Strong ability to connect with people, build relationships, and maintain a friendly demeanor.
• Organizational Skills: Ability to multitask, prioritize, and manage time effectively.
• Tech-Savvy: Proficient in MS Office and basic familiarity with CRM or scheduling software.
• Passion for Fitness: A genuine interest in health, fitness, and wellness is highly desirable.

Benefits

• Be part of a vibrant and health-focused work environment.
• Opportunities for personal growth and professional development.
• Complimentary membership to Fitclub facilities.

Job Type: Full-time

Pay: ₹20,000.00 - ₹32,000.00 per month

Schedule:

• Day shift
• Evening shift
• Morning shift

Location:

Gurgaon, Haryana