Ahmedabad
Full-Time
Junior: 1 to 3 years
20K - 27K (Per Month)
Posted on Aug 09 2023

About the Job

Skills

IT Operations
IT Operations Executive
Back Office Operations
Mail Communication
English Speaking
Inventory Management
Vendor Management

Job Description

· Serve as the primary point of contact for all IT-related inquiries from vendors as well as from end-users.

· Should be able to communicate in English via call or via Emails for any IT procurement related queries.

· Coordinate and prioritize helpdesk activities, ensuring timely resolution of support tickets.

· Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution.

· Maintain accurate records of IT support requests and resolutions using a ticketing system, ensuring timely updates and closure of tickets.

· Vendor co-ordination for quotation and other purchase related queries.

· IT assets inventory management.

· Must have knowledge of Email communication.

· Develop standard operating procedures for IT support staff that outline how problems are identified, documented, assigned and corrected.

· Coordination with external vendors on any Quotation related query.

About the company

System Integrator to provide Solution & Service to establish IT enable solution. Solution Offering - Telco/ISP, IT Security, Cyber Security, System Infrastructure, Network Transformation, Collaboration , Physical Safety & Security, Digital Automation, IT Managed Service,

Industry

Information Technology & ...

Company Size

51-200 Employees

Headquarter

Ahmedabad

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