Company Overview

BeeKayIT NetSec Solutions Pvt Ltd is a leading System Integrator in the IT industry. We specialize in providing solutions and services in various areas, including Telco/ISP, IT Security, Cyber Security, System Infrastructure, Network Transformation, Collaboration, Physical Safety & Security, Digital Automation, and IT Managed Services. With a team of dedicated professionals, we aim to establish IT-enabled solutions for our clients.

Job Overview

We are seeking a talented Desktop Support Engineer to join our team at BeeKayIT NetSec Solutions Pvt Ltd. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to end-users, troubleshooting hardware and software issues, performing hardware maintenance and software installations, configuring networks, and providing general IT support.

Qualifications and Skills

• 1 to 3 years of experience as a Desktop Support Engineer or similar role
• Strong knowledge of desktop hardware and software
• Ability to troubleshoot and resolve hardware and software issues
• Experience in hardware maintenance and component replacement
• Familiarity with software installation and operating system configuration
• Basic understanding of network protocols and configurations
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Relevant certifications, such as CompTIA A+, are a plus

Roles and Responsibilities

• Provide technical support and assistance to end-users regarding hardware and software issues
• Troubleshoot and resolve hardware and software problems in a timely manner
• Perform hardware maintenance, including upgrading components and replacing faulty parts
• Install and configure software applications and operating systems
• Assist with network configuration and troubleshooting
• Provide general IT support and assist with IT-related projects
• Ensure all support requests are properly documented and resolved
• Collaborate with the IT team to improve systems and processes