Job Role

Technical Support - Voice Process

Organization

Mphasis

Team

India Technical support - Voice

No of Positions : 20

Type of Hiring

Contract

Shift Timing

Rotational shift

Job Location

Bangalore

Position to be closed by (date)

Job Level

L1 Technical Support Engineer

Eligibility Criteria

• Bachelor degree
• Excellent English & Hindi verbal communication skills
• Basic computer hardware knowledge

Minimum skills required

• Effective Communication Skills/Clarity in communication
• Ability to Handle Pressure and display emotional stability
• Speed and Efficiency
• Problem Solving ability and logical approach
• Listening capacity
• Customer centricity
• Patience and empathy

Responsibilities

The tasks of these Engineers could include one or more of the following:

• Must possess the zeal to demonstrate Customer First culture in every interaction
• Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
• Ability to use tools and telephony efficiently
• Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.

Knowledge and skills

• Active demonstration of ownership, time management and multitasking of tools
• Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
• Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
• Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
• A+, N+, MCSA, MCSE Technical certifications would be added advantage