Company Overview

BD Software Distribution Pvt. Ltd. is a leading Value Added Distributor (VAD) in the Indian market, offering industry-leading consumer, SMB, and Enterprise-level solutions. We are the Country Partner for top brands in the cybersecurity industry, including Bitdefender. With a strong partner network and technical expertise, we provide comprehensive protection against malware and cyber threats to government organizations, businesses, and consumers. With over 750,000 users in India, we are committed to helping achieve cyber peace.

Job Overview

We are seeking a Renewal Specialist to join our team at BD Software Distribution Pvt. Ltd. This role involves managing the renewal process for our software solutions and ensuring customer satisfaction. The ideal candidate should have 1 to 3 years of experience in a similar role, strong communication skills, and a customer-centric approach. This is a full-time position based in Navi Mumbai, Maharashtra, India.

Qualifications and Skills

• 1 to 3 years of experience in a Renewal Specialist or similar role
• Strong understanding of software solutions and the renewal process
• Excellent communication and interpersonal skills
• Customer-centric approach with a focus on delivering high-quality service
• Ability to build and maintain relationships with customers
• Strong problem-solving and negotiation skills
• Ability to work collaboratively in a cross-functional team environment
• Proficiency in CRM software and MS Office
• Attention to detail and strong organizational skills

Roles and Responsibilities

• Manage the renewal process for software solutions, ensuring timely renewals and customer satisfaction
• Develop and maintain strong relationships with customers, understanding their needs and addressing any inquiries or issues
• Provide product knowledge and recommendations to customers, ensuring they are maximizing the value of our solutions
• Collaborate with internal teams, including Sales and Support, to achieve renewal targets and resolve customer concerns
• Track and monitor customer accounts, identifying opportunities for upselling and cross-selling
• Prepare and present reports on renewal activities, highlighting trends, challenges, and opportunities
• Stay up-to-date with industry trends and competitive landscape to contribute to product enhancements and market positioning
• Maintain accurate and updated customer information in the CRM system