Job Title: Customer Service Executive

About us:

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Papabubble – an artistic, youth-oriented global candy brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Job Description:

• Assisting the customer though the buying cycle

• Supporting retail operations, including cash, store operations, inventory management, reporting and merchandising

• Closing and opening of the store responsibly

• Driving store-level sales

• Supporting the manager and team

• Managing store assets and equipment

• Maintaining in-store visual merchandise

• Providing feedback and on-ground insights

Skills and Experience Desired:

• At least 2 years of experience in Retail sales

• Prior experience with an international fashion brand or a footwear brand

• Customer service orientation

• Comfortable with relevant computer applications

• Knowledge of customer service principles and practices

• Verbal and written communication skills - English

• Team player with good listening skills

• Ability to resolve customer concerns diplomatically

• Honest, mature and well-organized

• Willingness to work hard, take on a diverse mix of tasks and possess a positive, "can-do" attitude

Qualifications: Graduation (Any stream)

Reporting: Store Manager