About us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Position – Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values.

Duties & Responsibilities

. Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions

· Replenishing retail shelves as per store requirement

· Managing store visual merchandising and managing customer billing and gift-wrapping

· Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations

· Maintaining a safe and healthy work environment

· Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements

. Candidate should ideally have 2- 3 years of experience in the similar profile

· Graduate in any stream. Hotel Management qualification/ course will be an added advantage.

· Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality

 · Good written and verbal communication skills

· Ability to work well under pressure

· Flexible and works well with a team

· Ability to multitask

Reporting Manager: Store Manager

Job Location: Chennai

Timeframe: Immediate