Position – Customer Service Executive (Chat/Email Process) 

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you! 

Customer Service Executive Duties: 

• Respond promptly and professionally to customer inquiries received through email and chat platforms. 
• Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have. 
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations. 
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution. 
• Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail. 
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers. 
• Collaborate with internal teams to resolve customer issues and improve overall customer experience. 
• Meet or exceed productivity and quality standards set for the role. 
• Maintain customer data and records accurately in the designated systems.  

Candidate Qualifications & Skill Requirements  

• Candidate should ideally have 2 - 5 years of experience in the similar profile   
• Graduate (Any) 
• Previous experience in customer service or a similar role is preferred. 
• Strong written communication skills in English, including excellent grammar, punctuation, and spelling. 
• Proficiency in typing with a high level of accuracy and speed. 
• Ability to multi-task and effectively manage time in a fast-paced environment. 
• Good problem-solving skills and the ability to think critically. 
• Excellent interpersonal skills with a customer-centric approach. 
• Proficiency in using computers and knowledge of email and chat platforms. 

Reporting Manager: COO

Job Location: HO 

Timeframe: Immediate  

About us  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world.  Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Papabubble – an artistic, youth-oriented global candy brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.