Company Overview

Banga Solar Pvt Ltd is an Indian-owned leading wholesaler in the Renewable Energy Semiconductor Manufacturing industry, specializing in the distribution of Residential and Commercial solar photovoltaic products. Not only does it provide quality and reputable solar brands, but it also ensures superior customer services. With its headquarters in Ahmedabad, Gujarat, Banga Solar Pvt Ltd operates across India, supporting a wide customer network in every state and territory.

Job Overview

Banga Solar Pvt Ltd is seeking a dedicated Field Services Engineer to join our team in Guwahati. This is a full-time, entry-level position ideal for freshers. The candidate will be expected to travel extensively to provide on-site services, ensuring efficient operation and maintenance of solar photovoltaic systems. The Field Services Engineer will play a crucial role in troubleshooting, repair, and ensuring customer satisfaction.

Qualifications and Skills

• Customer Relationship Management (Mandatory skill): Ability to build and maintain strong customer relationships, ensuring customer needs are met effectively.
• Team Leadership (Mandatory skill): Capable of leading a team efficiently, managing work allocation, and enhancing team productivity.
• Technical Knowledge (Mandatory skill): Sound understanding of solar photovoltaic systems and related technologies.
• Service Delivery: Provide consistent and high-quality service that meets or exceeds customer expectations.
• Problem Solving: Strong analytical abilities to troubleshoot issues and implement effective solutions quickly.
• Communication Skills: Excellent verbal and written communication skills for clear interaction with team members and clients.
• Process Improvement: Identify inefficiencies and propose enhancements to optimize operational processes.
• Conflict Resolution: Skilled in handling conflicts calmly and professionally, ensuring a positive outcome for all parties involved.

Roles and Responsibilities

• Perform installation, commissioning, and maintenance of solar photovoltaic systems at customer sites.
• Conduct routine inspections and provide technical support to ensure systems are functioning optimally.
• Collaborate with internal teams to resolve operational issues and enhance service delivery standards.
• Document and report issues, interventions, and outcomes to manage customer expectations effectively.
• Provide training and guidance to customers on the operation and maintenance of solar systems.
• Engage in strong relationship-building practices with clients to ensure high customer satisfaction rates.
• Participate in project management activities, contributing to the planning and execution of projects.
• Stay updated with industry trends and technological advancements to bring innovative solutions to customers.