PRINCIPAL RESPONSIBILITIES:

ü  Inbound / Outbound interaction with clients

ü  Skilling on all voice and back office queues as per requirement.

ü  Good computer navigational skills and familiar with MS office

ü  Should have good customer service skills

ü  Understand customer queries / request and act accordingly.

ü  Maintain a healthy and clean work environment.

ü  Update knowledge of process on regular basis.

CRITICAL SKILLS REQUIRED

ü  Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response – both written and verbal.

ü  Be able to comprehend the words of the customer on an email, and articulate the response in a free flowing writing form.

ü  English Language proficiency overall needs to be excellent.

ü  Good telephone skills , able to listen patiently & remain focused throughout the conversation

ü  Good customer care skills – able to empathize, with a natural ability to assist & support, including commitment to follow through

ü  Basic understanding of business structure, including key processes, services, business goals & role of main functions

ü  Good information processing skills – able to react promptly to a situation, listen, think, type or search simultaneously. Good reasoning ability – can make inferences, draw conclusions, reason from information provided etc.

ü  Good team working skills with the ability to contribute to effective team performance

ü  Basic influencing & persuasion skills.

ü  Good self-organizational skills.

ü  Results focused initiative to achieve required results. Methodical, accurate with attention to detail – able to spot error, ignore irrelevant details, recognize similarities etc.

Desired Skills: -

ü  Self-Discipline

ü  Learning and decision-making

ü  Patience and action oriented

Technical skills: -

ü  Basic Working knowledge of Computer

ü  Knowledge of desktop computer system

CANDIDATE SPECIFICATION

·         Must have

·         Graduate / Undergraduate.

·         Should not be from a technical background

·         Should not be a full time student and also should have cleared his last appeared exam

·         Should not be pursuing a full-time career exam (pilots / cabin crew..etc).

·         Good to have

·         Previous experience in Logistics / courier / cargo would be preferred

·         Experience of 1-2 years desirable.

·         Experience in call center will be an advantage.

·         Work on track & trace ( for logistic business)

·         Hospitality industry candidates from  e.g. hotels industry or any other service industry.

·         Knowledge of Western culture would be an added advantage. (USA/UK culture)

·         Don’ts

·         Poor grammar

·         Poor Windows skills

·         Issues with comprehending & communicating effectively with the customer.

·         DO NOT HIRE: - MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,

Important notes:-

-5 days working and any 2 week offs.

-Should be flexible in 24*7 shifts.

-Should be within Transport Boundary.

-Job location: Kensington - Powai, Mumbai.

Transport Boundary:-

Western - Churchgate - Mira road

Central - CST - Thane

Harbour - CST Belapur