Company Overview

Bangalore Job Hub is a leading placement agency based in Bangalore, Karnataka, India. We are committed to finding the best opportunities for individuals and placing them in positions and companies that suit them the best. With a team of dedicated professionals, we ensure that we match the right talent with the right job.

Job Overview

We are hiring for the role of ICS - International Customer Support in Bangalore Rural, Karnataka, India. This is a full-time position for candidates with 1 to 3 years of experience in international customer support. As an ICS, you will be responsible for providing excellent customer service to our international clients. The ideal candidate should have excellent communication skills, international experience, and knowledge of business process outsourcing (BPO).

Qualifications and Skills

• Excellent communication skills
• International experience
• Knowledge of business process outsourcing (BPO)
• Experience in international voice process
• Strong problem-solving skills
• Ability to multi-task and prioritize
• Positive and customer-focused attitude
• Ability to work in a fast-paced environment
• Proven track record of meeting and exceeding targets

Roles and Responsibilities

• Handle incoming customer inquiries and provide accurate and timely responses
• Assist customers in troubleshooting and resolving issues
• Maintain a high level of customer satisfaction through excellent service
• Collaborate with internal teams to address customer needs
• Upsell and cross-sell products and services to customers
• Identify and escalate priority issues to the appropriate teams
• Stay up-to-date with product knowledge and industry trends
• Follow company guidelines and policies
• Meet and exceed performance targets