Company Overview

Azuro, a Square Yards subsidiary, is India’s largest organized rental and property management platform. We provide a complete tech-enabled real estate residential property management solution that takes care of all aspects of renting, from tenant search to move out. With 501-1000 employees and headquarters in Gurugram, Haryana, we are committed to delivering the smoothest and fastest renting experience to homeowners and tenants.

Job Overview

We are seeking a dynamic and highly motivated individual to join our team as a Manager - Customer Relation. This role involves managing and improving customer relationships, ensuring utmost satisfaction and retention. The role is based in Gurugram, Haryana and offers a competitive salary range. As a Manager - Customer Relation, you will be responsible for handling customer queries, resolving complaints, and maintaining strong relationships with key clients.

Qualifications and Skills

• Bachelor's degree in Business Administration or a related field
• Junior level: 1 to 3 years of experience in customer relationship management or a similar role
• Excellent interpersonal and communication skills
• Strong problem-solving and decision-making abilities
• Ability to build and maintain strong relationships with customers
• Proficient in CRM software and MS Office
• Ability to multitask and prioritize effectively
• Detail-oriented and highly organized
• Experience in the real estate industry is a plus

Roles and Responsibilities

• Manage and maintain relationships with existing customers, ensuring their satisfaction and retention
• Handle customer queries, concerns, and complaints promptly and effectively
• Proactively reach out to customers to gather feedback and address any issues
• Work closely with internal teams to resolve customer issues and provide timely solutions
• Identify opportunities to upsell and cross-sell additional products or services to customers
• Monitor customer satisfaction levels and implement strategies to improve overall customer experience
• Create and maintain customer profiles and records, ensuring accurate and up-to-date information
• Collaborate with sales and marketing teams to ensure consistent messaging and customer engagement
• Stay updated with industry trends and customer preferences to identify potential areas for improvement
• Prepare regular reports and analysis on customer satisfaction, retention, and sales metrics