Key Responsibilities 

• Provide second-level support for incidents, issues, and requests related to OpenShift and OpenStack environments. 
• Troubleshoot and resolve complex problems in OpenShift clusters and OpenStack deployments, including networking, storage, compute, and container orchestration issues. 
• Investigate and resolve performance bottlenecks, cluster downtimes, and other platform-related issues in both environments. 
• Perform routine maintenance, upgrades, and patches for OpenShift and OpenStack environments. 
• Monitor system performance and ensure high availability, reliability, and scalability of the platforms. 
• Leverage automation tools (such as Ansible, Terraform, and Jenkins) to automate infrastructure provisioning, patching, and monitoring. 
• Develop custom scripts to automate routine tasks and enhance platform efficiency. 
• Knowledge of CI/CD pipelines and integrating OpenShift with DevOps tools like Jenkins, GitLab, and ArgoCD. 

  OpenShift Responsibilities: 

• Manage and maintain the OpenShift Container Platform (OCP), including managing clusters, nodes, namespaces, and persistent volumes. 
• Work with Kubernetes and Docker containerization technologies within OpenShift. 
• Implement security best practices, monitoring, and logging solutions in the OpenShift environment. 
• Ensure seamless integration with CI/CD pipelines and support application developers in the containerized platform. 

  OpenStack Responsibilities: 

• Administer and manage the OpenStack environment, including Nova, Neutron, Keystone, Glance, Swift, and Cinder components. 
• Handle virtualized resources in OpenStack, such as compute nodes, storage volumes, and networking components. 
• Implement automation scripts for infrastructure provisioning and scaling in OpenStack using tools like Ansible or Heat. 
• Assist in capacity planning and resource optimization within the OpenStack environment. 

Behavioral Competency 

• Have good attention to detail and accuracy. 
• Be able to engage with customers and to identify their true needs (beyond problems presented); managing expectations. 
• Proactive and self-managing: able to initiate and plan new work and carry on job duties and meet timeframes without direct supervision. 
• Willing to approach undefined problems with innovation, creativity and adaptability.