Job brief

We are looking for an enthusiastic Telecaller Executive to contribute towards generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective Tele-calling executive must be an excellent communicator with good convincing skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

Researching and creating customer data

Making cold calling

Converting query into order 

Contact potential or existing customers to inform them about a product or service using scripts

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievances to preserve the company’s reputation

Go the “extra mile” to meet sales targets and facilitate future sales

Keep records of calls and sales and note useful information

Requirements and skills

Proven experience as a telesales executive or other sales/customer service role

Proven track record of successfully meeting sales quota preferably over the phone

Ability to learn about products and services and describe/explain them to prospects

Excellent knowledge of English

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

High school diploma or any graduation will be a plus