Contact: 9607905784

Mail ID: jobs1@avians.co.in

Position: Customer Technical Support

Location: Chikhali corporate office,

Experience: 6-10 Years

Qualification:  B.E-Mechanical, DME

JD for Customer Technical Support.

·        Coordination with external customers for after sales services

·        Post sales Technical support to customers

·        Providing customer support services in addition to the technical services

·        Prioritizing and dealing with the issues in a timely manner

·        Keeping track of the customer queries and resolving the issues as early as possible

·        Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.

·        Providing correct feedback to customers

·        Preparing technical support team performance reports.

·        Improve customer service experience, create engaged customers and facilitate organic growth

·        Develop service procedures, policies and standards

·        Coordination with internal Department (accounts, design, sales, production and quality)

·        Coordination with installation team. Arranging Manpower for installation & commissioning of projects

·        Coordination with client -regarding payment, production, dispatch, design related issues.

·        Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources

·        Solving query between installation team & Client

·        Scheduling the project from Start to end

·        Entering all handover report in CRM

·        Preparing work order release of production department.

·        Internal Purchase order release to purchase department.

·        Follow up & Collect payment from Clients.

·        Taking drawing approval from clients.

·        Resolving of troubleshoot for each and every project if required.