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Customer Care Manager -Kottayam

Kottayam
Full-Time
Mid-Level: 4 to 6 years
20K - 30K (Per Month)
Posted on Nov 03 2023

Not Accepting Applications

About the Job

Skills

Team handling
Mechanical
Automobile
Customer Service
Customer Satisfaction
customer care

Company Overview


AVG MOTORS LIMITED, Dealer of Maruti Suzuki is a leading organization in Kerala, is dedicated to providing motor services that exceed customer expectations. With a commitment to transparency, commitment, and honesty, AVG MOTORS LIMITED has been serving customers since 1996. The company has a team of 501-1000 employees and operates in the automotive industry


Job Overview


As a Customer Care Manager at AVG MOTORS LIMITED, you will be responsible for managing the overall customer experience and satisfaction. This role requires strong leadership skills, excellent communication abilities, and a customer-centric mindset. The job is based in Tiruvalla, Kerala, India, and is a full-time position. The ideal candidate should have 4 to 6 years of experience in customer service management.


Qualifications and Skills


  • Bachelor's degree in business administration or Automobile/Mechanical engineering
  • Proven experience in customer service management, preferably in the automotive industry.
  • Excellent leadership and team management skills.
  • Strong problem-solving and conflict resolution abilities.
  • Exceptional verbal and written communication skills.
  • Proficient in MS Office and customer relationship management (CRM) software.
  • Ability to work under pressure and handle demanding customers.
  • Detail-oriented with strong organizational skills.
  • Knowledge of industry regulations and best practices.
  • Ability to motivate and inspire a team.


Roles and Responsibilities


  • Develop and implement customer service policies and procedures to ensure high-quality service delivery.
  • Manage a team of customer care representatives and provide ongoing coaching and training.
  • Resolve customer complaints and inquiries in a timely and satisfactory manner.
  • Monitor customer feedback and implement strategies to improve the overall customer experience.
  • Collaborate with other departments to enhance customer satisfaction and retention.
  • Analyze customer data to identify trends and make recommendations for process improvements.
  • Maintain knowledge of company products and services to effectively address customer needs and queries.
  • Prepare and present performance reports to senior management.
  • Stay updated on industry trends and best practices in customer service management.
  • Ensure compliance with company policies and regulations.



About the company

AVG MOTORS Dealership of Maruti Suzuki is a leading organization based out of Kerala dedicated to bringing you motor services that are above and beyond your expectations. We have been around since 1996 and uphold the three pillars of standards that have led us to excellence: Transparency, Commitment and Honesty.

Industry

Automotive

Company Size

501-1000 Employees

Headquarter

KOTTAYAM