Company Overview

AVG MOTORS LIMITED, Dealer of Maruti Suzuki is a leading organization in Kerala, is dedicated to providing motor services that exceed customer expectations. With a commitment to transparency, commitment, and honesty, AVG MOTORS LIMITED has been serving customers since 1996. The company has a team of 501-1000 employees and operates in the automotive industry

Job Overview

As a Customer Care Manager at AVG MOTORS LIMITED, you will be responsible for managing the overall customer experience and satisfaction. This role requires strong leadership skills, excellent communication abilities, and a customer-centric mindset. The job is based in Tiruvalla, Kerala, India, and is a full-time position. The ideal candidate should have 4 to 6 years of experience in customer service management.

Qualifications and Skills

• Bachelor's degree in business administration or Automobile/Mechanical engineering
• Proven experience in customer service management, preferably in the automotive industry.
• Excellent leadership and team management skills.
• Strong problem-solving and conflict resolution abilities.
• Exceptional verbal and written communication skills.
• Proficient in MS Office and customer relationship management (CRM) software.
• Ability to work under pressure and handle demanding customers.
• Detail-oriented with strong organizational skills.
• Knowledge of industry regulations and best practices.
• Ability to motivate and inspire a team.

Roles and Responsibilities

• Develop and implement customer service policies and procedures to ensure high-quality service delivery.
• Manage a team of customer care representatives and provide ongoing coaching and training.
• Resolve customer complaints and inquiries in a timely and satisfactory manner.
• Monitor customer feedback and implement strategies to improve the overall customer experience.
• Collaborate with other departments to enhance customer satisfaction and retention.
• Analyze customer data to identify trends and make recommendations for process improvements.
• Maintain knowledge of company products and services to effectively address customer needs and queries.
• Prepare and present performance reports to senior management.
• Stay updated on industry trends and best practices in customer service management.
• Ensure compliance with company policies and regulations.