Roles and Responsibilities:

Ø Operational Leadership: Lead a team to ensure seamless operations, overseeing inventory management, and maintaining product freshness.

Ø Customer Excellence: Champion a customer-centric environment, ensuring every visitor experiences the indulgence of our chocolates through personalized service and product knowledge.

Ø Sales and Targets: Drive sales initiatives, strategize to exceed targets, and implement creative solutions to boost store revenue.

Ø Team Development: Mentor and motivate the team to deliver top-notch performance, fostering a culture of excellence and continuous improvement.

Ø Visual Merchandising: Create captivating displays and maintain an aesthetically pleasing store environment to entice and engage customers.

Ø Quality Assurance: Uphold the brand's reputation for excellence by ensuring adherence to quality standards and hygiene protocols.

Ø Reporting and Analysis: Prepare regular reports on sales, inventory, and customer feedback, utilizing insights to refine strategies for growth.

Ø Community Engagement: Actively engage with the local community, initiating partnerships or events to increase brand visibility and loyalty.

Ø Compliance: Ensure compliance with company policies, procedures, and legal regulations, maintaining a safe and welcoming store environment.