Company Overview

Aubree Haute Chocolaterie, founded in 2011, is renowned for its exceptional cakes, desserts, chocolates, and savories. Based in Bengaluru, our patisserie-inspired approach emphasizes creative craftsmanship and authentic recipes, celebrating the simple joys of life. Judged "The Patisserie of the Year" in 2018 and 2019, our dedication to quality and innovation has made us a favorite among dessert aficionados. We continue to delight customers with innovative experiences and high-quality ingredients.

Job Overview

We are seeking a dedicated Guest Relationship Executive for our Bengaluru headquarters. This full-time junior-level position requires a minimum of 1 to 3 years of relevant work experience. As a Guest Relationship Executive, you will play a critical role in ensuring an excellent guest experience, involving effective communication and customer service. Your efforts will contribute to sustaining Aubree's reputation for quality and customer satisfaction.

Qualifications and Skills

• Minimum Qualification required: +2/ diploma with proficiency in English, and Kannada.
• Excellent communication skills with an ability to articulate clearly and professionally with guests (Mandatory skill).
• Exceptional customer service skills to address guest needs promptly and effectively (Mandatory skill).
• Ability to work well in a team environment, promoting a cohesive and supportive team culture (Mandatory skill).
• Proficiency in managing guest service operations, ensuring satisfaction, and handling inquiries efficiently.
• Ability to multitask in a fast-paced environment, ensuring all guest interactions are handled with care.
• Strong organizational skills to manage reservations, guest inquiries, and feedback systematically.
• A proactive approach to problem-solving and attention to detail ensures positive guest experiences.
• Friendly and approachable demeanor, contributing to an inviting and welcoming atmosphere for guests.
• Candidates residing at the Bengaluru region is preferred.

Roles and Responsibilities

• Greet guests warmly, ensuring they feel welcome and valued upon arrival.
• Manage and resolve guest complaints effectively, maintaining a positive rapport.
• Communicate with guests to gather feedback and address concerns promptly.
• Coordinate with internal teams to ensure seamless service delivery and guest satisfaction.
• Maintain updated records of guest interactions, reservations, and feedback.
• Assist in organizing special events and promotions to enhance guest experiences.
• Collaborate with team members to develop strategies for improving guest services.
• Perform other duties as assigned to support the overall guest relationship objectives.