Company Overview

Since 2011, Aubree Haute Chocolaterie has been creating cakes, desserts, chocolates, and savories delighting aficionados with every little bite. We started off as a small cake and bake shop in Sadashivanagar, Bengaluru specializing in fully egg-less cakes and desserts. Since then we have grown in size and popularity across the city, continually delivering innovative dessert and chocolate experiences. Aubree Chocolaterie was judged "The Patisserie of the Year" consecutively for two years in 2018 and 2019 at the World on a Plate gourmet food festival. The headquarter is located in Bengaluru, Karnataka, and the company belongs to the Food & Beverages industry.

Job Overview

We are seeking an experienced and dynamic Customer Relationship Management Manager to join us at Aubree Chocolaterie. The ideal candidate will be responsible for managing customer relationships, developing strategic plans, and leading a team to enhance customer satisfaction. This is a full-time, senior-level position located in Bangalore Urban. Candidates should have a minimum of 7 years to a maximum of 10 years of relevant work experience.

Qualifications and Skills

• Expertise in customer relationship management (Mandatory skill)
• Strong strategic planning capabilities (Mandatory skill)
• Proven team leadership abilities (Mandatory skill)
• Excellent communication skills to effectively interact with customers and team members
• Proficiency in CRM software to manage customer data and drive improvements in customer experience
• Strong project management skills to plan, execute, and oversee initiatives within deadlines
• Effective problem-solving skills to address customer issues and improve service quality
• Experience in sales management to strategize and implement sales plans that align with business goals

Roles and Responsibilities

• Develop and implement effective customer relationship management strategies to increase customer satisfaction and retention
• Lead and mentor a team to deliver exceptional customer service
• Analyze customer feedback to identify trends, challenges, and areas for improvement
• Utilize CRM software to track and monitor customer interactions and data
• Collaborate with other departments to align customer relationship strategies with business goals
• Provide regular reports and insights on customer satisfaction metrics to senior management
• Oversee the development of personalized customer experiences to enhance loyalty
• Manage customer service operations ensuring timely and effective resolution of issues