Company Overview

Since 2011, Aubree Haute Chocolaterie has been creating cakes, desserts, chocolates, and savories delighting aficionados with every little bite. Aubree is known for its patisserie-inspired, Western-styled creations focusing on creative craftsmanship. Aubree was judged "The Patisserie of the Year" for two consecutive years in 2018 and 2019. Join us on our culinary journey to celebrate the simple joys of life.

Job Overview

Customer Relationship Management Manager - Mid-Level | Full-Time | Bengaluru | 201-500 employees

Qualifications and Skills

• Minimum 4 to 6 years of experience in Customer Relationship Management
• Excellent Communication Skills
• Strong Interpersonal Skills
• Proven Sales Skills
• Analytical Skills for data interpretation
• Effective Time Management capability
• Experience with Exotel, Interkart, and Stargate platforms

Roles and Responsibilities

• Develop and implement strategies to enhance customer relationships
• Oversee the customer service team and ensure high service standards
• Analyze customer data to improve customer retention and satisfaction
• Collaborate with sales and marketing teams to drive customer engagement
• Utilize Exotel, Interkart, and Stargate tools effectively in managing customer interactions
• Monitor customer feedback and implement necessary improvements