Company Overview

Aubree Haute Chocolaterie, since 2011, has excelled in creating cakes, desserts, chocolates, and savories, delighting enthusiasts with its authentic and innovative offerings. Visit us at https://aubree.in/.

Job Overview

We are seeking a Client Relationship Manager to join our team in Bengaluru. This full-time, mid-level position requires a minimum of 4 years of experience. In this role, you will be responsible for building and maintaining strong, long-lasting relationships with our customers, ensuring high levels of customer satisfaction, and driving customer retention and loyalty. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.

Qualifications and Skills

• Bachelors degree in any background
• Proven experience in client relationship management, ensuring strong and enduring client connections. (Mandatory skill)
• Skilled in effective collaboration with internal teams to streamline communication and facilitate project success. (Mandatory skill)
• Expert in reporting and analysis, providing insights to drive strategic decisions and service enhancements. (Mandatory skill)
• Strong background in account management, coordinating with clients to meet their needs and objectives.
• Experienced in customer retention and loyalty strategies, ensuring customer satisfaction and repeat business.
• Team leadership skills to guide and motivate team members towards achieving company goals.
• Excellent communication and interpersonal skills for fostering positive client relationships.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Candidates residing at Bengaluru region are preferred.

Roles and Responsibilities

1) Customer Relationship Management:

• Develop and maintain strong relationships with assigned customers, acting as their main point of contact for all inquiries and support needs.
• Proactively engage with customers to understand their needs and ensure they are satisfied with products and services.
• Track customer feedback and satisfaction, identifying opportunities for improvement and resolving issues effectively.

2) Account Management:

• Manage a portfolio of key customer accounts, ensuring that all service agreements, contracts, and customer expectations are met or exceeded.
• Oversee the onboarding process for new customers, ensuring a smooth and seamless transition into the business relationship.
• Identify opportunities for upselling, cross-selling, and expansion of services within existing accounts.

3) Customer Retention & Loyalty:

• Develop and implement strategies to increase customer retention, reduce churn, and maximize customer lifetime value.
• Monitor customer engagement metrics and proactively address any signs of dissatisfaction.
• Analyze customer behaviour and work with sales and product teams to offer tailored solutions that align with their needs.

4) Collaboration with Internal Teams:

• Collaborate with Sales, Marketing, Product, and Support teams to ensure consistent and exceptional customer experiences.
• Work closely with customer support teams to resolve complex issues and provide timely solutions.
• Communicate customer feedback and insights to relevant departments to help improve products, services, and processes.

5) Reporting & Analytics:

• Maintain accurate customer records and document all interactions in CRM software.
• Prepare regular reports on customer status, account health, and relationship performance.
• Use data-driven insights to optimize customer engagement strategies.