Company Overview

Aubree Haute Chocolaterie, founded in 2011 in Bengaluru, specializes in egg-less cakes, chocolates, and desserts. For more info: https://shop.aubree.in/

Job Overview

We are seeking a Client Relationship Manager to join our team in Bengaluru. This full-time, mid-level position requires a minimum of 4 years of experience. In this role, you will be responsible for building and maintaining strong, long-lasting relationships with our customers, ensuring high levels of customer satisfaction, and driving customer retention and loyalty. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.

Qualifications and Skills:

1) Bachelors degree in any background

2) Ability to develop and implement strategies for customer retention and loyalty improvement.

3) Leadership capabilities to guide and mentor team members effectively.

4) Excellent communication and interpersonal skills to build and maintain lasting client relationships.

5) Problem-solving skills with a keen eye for identifying issues and implementing efficient solutions.

6) Adaptability in a dynamic environment to manage multiple clients and priorities.

7) Candidates residing at Bengaluru region are preferred.

Roles and Responsibilities:

1) Customer Relationship Management:

• Develop and maintain strong relationships with assigned customers, acting as their main point of contact for all inquiries and support needs.
• Proactively engage with customers to understand their needs and ensure they are satisfied with products and services.
• Track customer feedback and satisfaction, identifying opportunities for improvement and resolving issues effectively.

2) Account Management:

• Manage a portfolio of key customer accounts, ensuring that all service agreements, contracts, and customer expectations are met or exceeded.
• Oversee the onboarding process for new customers, ensuring a smooth and seamless transition into the business relationship.
• Identify opportunities for upselling, cross-selling, and expansion of services within existing accounts.

3) Customer Retention & Loyalty:

• Develop and implement strategies to increase customer retention, reduce churn, and maximize customer lifetime value.
• Monitor customer engagement metrics and proactively address any signs of dissatisfaction.
• Analyze customer behaviour and work with sales and product teams to offer tailored solutions that align with their needs.

4) Collaboration with Internal Teams:

• Collaborate with Sales, Marketing, Product, and Support teams to ensure consistent and exceptional customer experiences.
• Work closely with customer support teams to resolve complex issues and provide timely solutions.
• Communicate customer feedback and insights to relevant departments to help improve products, services, and processes.

5) Reporting & Analytics:

• Maintain accurate customer records and document all interactions in CRM software.
• Prepare regular reports on customer status, account health, and relationship performance.
• Use data-driven insights to optimize customer engagement strategies.