About Us:

With offices in the US and India, Atlas Systems is a trusted partner helping companies on their digital transformation journeys – expanding their capabilities and delivering added value. Now in its 20th year, Atlas works closely with clients to provide solutions that seamlessly enhance in-house teams and systems, leveraging AI, Cloud, and other

innovative technologies.

The ideal candidate will have a strong background in IT service management, automation tools, and scripting languages.

Responsibilities:

• Design end-to-end automation solutions utilizing tools such as Power Automate, ServiceNow Flow Designer, and scripting languages.

• Architect integrations between various systems and platforms to facilitate seamless data exchange and workflow automation.

• Develop custom scripts and code snippets to enhance the functionality of automation tools and platforms.

• Write scripts using languages such as PowerShell, Python, JavaScript, or others as required for specific automation tasks.

• Collaborate with cross-functional teams to comprehend business requirements and devise efficient automation workflows.

• Analyze existing business processes and pinpoint opportunities for automation and optimization.

• Work closely with stakeholders to gather requirements, prioritize tasks, and deliver automation solutions promptly.

• Offer technical support and troubleshooting assistance for automation solutions.

• Document automation workflows, scripts, and processes for knowledge sharing and future reference.

• Stay updated on industry trends, best practices, and emerging technologies related to service desk automation

Key Responsibilities:

• Automate employee onboarding and offboarding processes, including account provisioning and deprovisioning, and access rights management.

• Implement automated workflows for HR service requests and integrate with HR systems and databases to synchronize employee data.

• Automatically correlate and prioritize events from monitoring tools to identify critical incidents and implement automated event remediation actions.

• Automate the discovery and inventory of IT assets, as well as asset procurement, deployment, and retirement processes.

• Automate compliance assessments and audits using predefined controls and risk indicators

Preferred Qualifications:

• Certifications in relevant automation tools and technologies (e.g., Microsoft Certified: Power Platform Fundamentals, ServiceNow Certified Implementation Specialist).

• Experience with cloud computing platforms such as Azure.

• Experience with Active Directory management, Group Policy.

• Experience with Exchange and Office 365 Administration.

• Experience with PowerShell scripting.

• Good to have JavaScript, ServiceNow flow designer.

• Knowledge and experience working with SQL tables, Web Service / API, XML, and JSON