Qualifications and Skills

• 1 to 3 years of experience in a similar role, preferably in an international customer account management or sales position.
• Proven track record of successfully managing and growing client accounts.
• Excellent communication and negotiation skills.
• Ability to understand client needs and provide tailored solutions.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in telemarketing and telesales techniques.
• Knowledge of SME market dynamics and business trends.
• Ability to convince and influence people effectively.
• Passion for sales and achieving targets.
• Customer-centric approach with a focus on delivering exceptional service.
• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
• Hindi & Malayalam added advantage

Roles and Responsibilities

• Develop and maintain strong relationships with international clients.
• Understand client needs and provide tailored solutions to meet their requirements.
• Manage and grow existing accounts, ensuring high levels of customer satisfaction.
• Act as the main point of contact for international clients, addressing their inquiries and resolving any issues.
• Collaborate with internal teams to ensure timely delivery of services.
• Identify growth opportunities within assigned accounts and present innovative ideas to drive business growth.
• Maintain accurate and up-to-date records of client interactions, sales activities, and account status.
• Stay up-to-date with industry trends and market conditions to provide valuable insights to clients.
• Achieve quarterly and annual sales targets.
• Participate in team meetings and contribute to the overall success of the company.