Company Overview

Aspire Square Pvt. Ltd. is a leading immigration specialist in India with more than a decade of experience. Our company excels in providing comprehensive immigration services, including visa applications, IELTS/PTE preparation, and legal and admission consultations. With headquarters in Ahmedabad, Aspire Square boasts thousands of successful migration journeys to countries such as Australia and Canada. We pride ourselves on ensuring a smooth immigration and documentation process for clients who trust us to fulfill their foreign dreams.

Job Overview

We are seeking a mid-level Visa Counsellor to join our team on a full-time basis, based in our Surat, Vadodara, or Anand branches. This role involves guiding aspirants through the intricate processes of visa applications and ensuring successful outcomes. The candidate should have a strong commitment to customer service and a deep understanding of visa regulations to effectively support clients in achieving their migration goals.

Qualifications and Skills

• Knowledge of visa regulations (Mandatory skill): In-depth understanding of immigration policies and visa requirements to effectively counsel clients.
• Strong communication skills (Mandatory skill): Ability to articulate ideas clearly and concisely in both written and oral forms to clients and team members.
• Problem-solving skills (Mandatory skill): Aptitude for identifying issues promptly and developing effective solutions to guide clients through complex scenarios.
• Attention to detail: Meticulous approach to reviewing documentation and ensuring all forms are correctly filled and submitted.
• Customer service orientation: Dedicated to providing an excellent service experience and responding to client inquiries promptly and professionally.
• Cultural awareness: Understanding diverse cultures and customs to offer personalized advice and build rapport with clients.
• Organizational skills: Ability to manage and prioritize multiple client cases to meet deadlines and achieve successful completion of tasks.
• Ability to work under pressure: Capable of maintaining performance toward meeting tight deadlines and adapting to rapidly changing requirements.

Roles and Responsibilities

• Provide guidance and consultation to clients about applicable visa options and immigration procedures.
• Assist clients in the preparation and submission of relevant documentation required for visa applications.
• Keep up-to-date with changes in immigration laws and policies to ensure accurate advice is given to clients.
• Communicate effectively with clients to resolve any complications during the visa application process.
• Maintain records of client documents and applications while ensuring confidentiality and accuracy.
• Collaborate with team members to improve procedures and provide the best service to clients.
• Address and resolve queries and concerns raised by clients in a timely manner.
• Foster and maintain strong relationships with clients to encourage testimonials and referrals.