Company Overview

Explore.Excel.Express Aspire Square Pvt. Ltd. is the nation's leading Immigration Specialists with over a decade of expertise in successful migration journeys to Australia, Canada, and other nations. Headquartered in Ahmedabad, Gujarat, we offer comprehensive services, including visa applications, test preparation, and legal consultation. Trusted by thousands, we assure excellence in every aspect of the immigration process.

Job Overview

Aspire Square Pvt. Ltd. is seeking a motivated Tele Counsellor for our Vadodara location. This full-time, entry-level position is perfect for freshers with 0 to 1 year of experience. The Tele Counsellor role involves guiding clients in their immigration journey, ensuring an exceptional experience for each aspirant.

Qualifications and Skills

• Empathy to understand and share the feelings of clients, ensuring a supportive counseling environment.
• Proficiency in crisis intervention with the ability to manage and respond to emergency situations calmly.
• Active listening skills to fully understand the concerns and questions of clients (Mandatory skill).
• Strong emotional intelligence to navigate complex interpersonal interactions effectively.
• Familiarity with case management systems for organized and efficient handling of client information.
• Knowledge of cognitive behavioral therapy techniques to provide informed advice and support.
• Competence in digital communication tools to engage clients through various platforms (Mandatory skill).
• Understanding of confidentiality protocols to maintain the security and privacy of client information (Mandatory skill).

Roles and Responsibilities

• Engage with clients over the phone to provide expert guidance on immigration processes and procedures.
• Assess client needs and offer tailored advice to support their immigration journey effectively.
• Maintain accurate and detailed records of all client interactions using case management systems.
• Collaborate with other team members to develop comprehensive solutions for client queries and concerns.
• Stay informed about the latest trends and changes in immigration laws and regulations.
• Provide crisis intervention support and de-escalate emotionally charged situations when necessary.
• Ensure all client information is handled confidentially adhering to company protocols.
• Participate in ongoing training to enhance counseling skills and stay updated on industry developments.