Job Description :

·       Accountable for end to end (entire) visa processing activity

·       Assist clients with respect for visa documents

·       Assess and evaluate the documents provided by the clients based on the category of the product they have been enrolled

·       Ensure that all the information provided by the client is correct by cross verifying it with the provided documents

·       Build a repo with clients, have positive approach and respond to their queries.

·       Provide status of client’s application weekly.

·       Take a rigorous follow up from the clients

·       Revert on emails and call backs within a time frame decided by your reporting Manager

·       Keep yourself updated with immigration legislation and its continual changes

·       Ensure process quality and continuous improvement

·       To achieve the objective of the process department i.e. 100% customer satisfaction, 0% Escalations, 0% refund

·       Help the co-team members with a positive approach

·       File the applications on behalf of the client within the stipulated timeline provided by the government (Canada/Australia) or your reporting Manager

·       Keep updated MPD (internal sheet of the company) on a daily basis

·       Helping the team to achieve the target set by the company and achieve individual targets as well, if any

Candidate should be:

·       Able to understand the queries of the clients and their requirements

·       Well equipped with immigration knowledge

·       Good in English writing and speaking

·       Knowledge of MS Office Word, Excel, PPT.

·       High level of positive attitude (Can do attitude) and follow problem solving approach.

·       Quick learner and adaptive to any process change in a minimal time period.