·       Conduct on-site inspections to identify issues

·       Troubleshoot and resolve technical problems.

·       Provide technical support to customers.

·       Ensure timely close service calls with proper rectification.

·       Maintain accurate records of service activities.

·       Collaborate with other teams (installation, sales, production, etc.).

·       Identify and report product defects or quality issues.

·       Develop and implement maintenance schedules.

·       Train customers on product usage and maintenance.

·       Manage spare parts and tools inventory.

·       Ensure safety protocols are followed during service activities.

·       Provide feedback for product improvement.

·       Meet service targets and performance metrics.

·       Stay updated with product knowledge and technical skills.

·       Ensure safety regulations and company policies are followed.

·       Train new staff and technician and provide ongoing training to existing employees.

·       Monitor and improve processes and systems.

·       Communicate effectively with customers and team members.

·       Use technical expertise to resolve complex issues.

·       Document and track customer feedback and complaints.

·       Participate in continuous improvement initiatives.

·       Maintain a clean and organized workspace.

·       Adhere to the company policy and code of conduct.