Position: Coordinator - Site

Education: Diploma or B.E in Mechanical/Civil Engineering.

Preferrable Experience : 3 to 4 years

Software Skills: ERP, Tally, Wings, Stem, CRM, and M.S Office.

Preferred Languages: English and Hindi.

Desirable Languages: Kannada, Telugu and Tamil.

1)     Planning and scheduling installations based on CTP requirements and project timelines.

2)     Coordinating with the CTP team to ensure accurate information and requirements are communicated to installation teams.

3)     Ensure that all necessary materials, tools, and equipment are available and ready for use with the Respective Teams.

4)     Assigning tasks and providing instructions to installation technicians or subcontractors.

5)     Documenting installation procedures, customer specifications, and any changes or deviations from the original plan.

6)     Providing support and assistance to installation teams as needed.

7)     Address any issues or delays promptly and effectively.

8)     Prepare and submit regular progress reports to senior management.

9)      Conducting post-installation inspections and ensuring customer satisfaction.

10)   ensure proper maintenance and storage of tools and equipment

11)   Conduct inspections to ensure installations meet quality standards and specifications

12)   Implement corrective actions to address any deficiencies.

13)   Ensure all work is completed in compliance with industry standards and regulations.

14)   Handle administrative tasks such as Checking invoicing and expense tracking.

15)  Assist in the development and improvement of installation procedures and protocols.

16)  Communicating with Clients or Supervisors to schedule installations, provide updates, and address any concerns or issues.

17)  Preparation of vouchers of site expenses of the workers and staff’s, if and when required and submitting it to managers for approval and followed by, submitting for final approval in accounts.

18)  Giving training to the installation teams on weekly basis and submitting the report on monthly basis.

19)  Site Visits and Inspections for the rectification and find root cause of the problem.

20)  Involving in the installation activities in person and incorporating the physical appearance in the process in order to rectify the concerned addressed by the reporting managers.

21)  Adhering to the KRA & KPI and acting on time to time basis upgrades and tasks as assigned by the reporting managers.

Duties and Responsibilities:

•  Scheduling and Dispatch: Coordinate service engineer schedules, assign tasks, and dispatch engineers to customer sites.
• Work Order Management: Manage work orders, ensure accurate documentation, and track progress.
• Customer Communication: Serve as a primary point of contact for customers, addressing concerns and providing updates.
• Engineer Support: Provide technical support and guidance to service engineers as needed.
• Quality Control: Monitor and ensure quality standards are met, addressing any issues or defects.
•  Inventory Management: Manage spare parts and inventory, ensuring adequate stock levels.
• Reporting and Analytics: Generate reports and analyze data to improve service efficiency and customer satisfaction
•  Team Management: Supervise and mentor service engineers, conducting performance evaluations and training.
•  Process Improvement: Identify areas for process optimization and implement changes to enhance service delivery.
• Warranty Management: Manage warranty claims, processing and tracking warranty-related repairs and maintenance.
• · Compliance: Ensure adherence to safety protocols, industry regulations, and company policies.