Duties and Responsibilities:

● To manage the Customer Relationship Management (CRM) team and to ensure that the

service delivery to customers and prospects is of excellent quality and achieves overall contract

objectives

● To ensure the team has the requisite skills and tools to do their jobs effectively and

efficiently and to work closely with the team.

● To oversee the development of relationships between the team and customers and

ensure that follow-up schedules and deadlines are met.

● To ensure that team are motivated to targets.

● To work with the Marketing Director to ensure that marketing campaigns are turned into

effective operational delivery; including additional briefing and training for team members as

required.

● To provide in the reporting, process audit, marketing and internal surveys and Analytics.

● Supply team with required support materials and training to give them the best chance of

optimizing results from marketing activity

● Report promptly on any shortfalls in leads that may follow to a shortfall in overall

performance.