JD Brief:

This role is both internal and external facing. 

-Technical documentation & reporting of prototypes

-Technical validation of products post launch

-Technical/Virtual Library creation and support of approved product verticals.

-Identifying the market competition in terms of product services & support

-Feedback gathering to improve existing products & services

-Troubleshooting & documentation of project related queries

-Post product launch support to users

-Technical validation of non-standard & custom project requests.

-Assisting in project proposals for newly launched products.

-Assisting in training product training of L&D team just before product launch.

-Coordinating with Purchase to understand materials & stock availability

-New materials/hardware/Appliances and accessories exploration and documentation

-End to end supporting the Engineering & Design team towards product development activities.

-Design Consultation & troubleshooting.

Benefits

The role is a replacement to Pranabesh. But new KRAs are added to the role and will serve in the product support team. Prominent KRA is towards product support through troubleshooting, design and technical consultation post new Product/material launch, training the Internal team on new product knowledge, etc.

This is a Mid-level role and will require experienced candidates to apply for the job.