This role is both internal and external facing. 

-Technical documentation & reporting of prototypes

-Technical validation of products post launch

-Technical/Virtual Library creation and support of approved product verticals.

-Identifying the market competition in terms of product services & support

-Feedback gathering to improve existing products & services

-Troubleshooting & documentation of project related queries

-Post product launch support to users

-Technical validation of non-standard & custom project requests.

-Assiting in project proposals for newly launched products.

-Assisting in training product training of L&D team just before product launch.

-Cooridnating with Purchase to understand materials & stock availability

-New materials/hardware/Appliances and accessories exploration and documentation

-End to end supporting the Engineering & Design team towards product development activities.

-Design Consultation & troubleshooting.