💡 Must have skills:

📚 Minimum 6 months of experience in International BPO

📃 Proficient In English Grammar

🚻 Should have knowledge in customer servic

Description: 

The Senior Customer Care Advisor interacts directly with Vodafone customers (via 

email and self-serve), and assists with their requests, transaction 

demands and complaints received into all channels to ensure immediate issue 

resolution. The Senior Customer Care Advisor has a good understanding of 

established concepts and procedures in delivering support and customer 

satisfaction and provides exceptional customer service whilst adhering to 

Vodafone’s standards and policies. Typically reports to the Customer Care 

Manager or Senior Customer Care Team Leader. 

Job Responsibility 

 Handles customer requests/issues/questions in a professional manner, 

with sensitivity to diverse audiences, and strives to deliver a first time 

resolution service; 

 May manage requests/issues/questions that have not been resolved at 

first contact, demonstrating tact and diplomacy; 

 Provides accurate and timely information by fully investigating customer 

enquiries/complaints, using available equipment and applications to ensure 

that issues/incidents/problems are resolved efficiently and within SLA or 

customer expectation; 

 Works within defined processes and uses judgment based on analysis of 

factual information to select appropriate course of action to resolve 

problems; 

 Meets defined KPIs including NPS and sales targets; 

 Uses time proactively and efficiently to deliver on service targets; 

 Provides feedback and suggestions to develop and improve 

customer experience in respect of call trends / drivers and identifying 

process improvements; 

 Demonstrates good knowledge of Vodafone products and services, 

policies and systems in order to effectively manage customer expectations 

and resolve questions/issues/requests; 

 Effectively interacts with internal stakeholders where necessary ; 

 Acts as an advocate of Vodafone, protecting the reputation by 

following Vodafone Brand Tone of Voice; 

Performs other job-related duties or tasks defined by the manager or resulting from assigned 

agendas. 

Shift: Rotational Shift with Rotational Week Off 

(5 days working) 

Salary: Maximum Budget Up to 5.33 LPA  

Depends on totally on interview and experience  

(20% to 30% Hike given on Pervious Salary) 

Location: A h m e d a b a d