Responsibilities:

·        An ITOM Technical Architect focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications

·        The ITOM Technical Architect is comfortable in scripting and coding ITOM solutions related to Discovery, Service Mapping, event management activities

·        Experience in Implementing SAM and HAM

·        Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management.

·        Installs and configures ServiceNow MID Servers in various environments

·        Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.

·        Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management,

·        Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping

·        Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships, and dependencies

·        Construct manual business service maps with relationships and dependencies

·        Ability to write Orchestration workflows

·        Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system

·        Able to analyze the issue and provide Run Support considering the best practice

·        Act as an SME and hold end to end responsibility of solution implementation

·        Integration using API and Integration hub and troubleshooting experience with lead tools

Hands on experience with ITSM modules would be an advantage.