Head Of Customer Support97
Applications
97
Applications
Ahmedabad
Full-Time
Senior: 7 to 10 years
Posted on Apr 26 2024
About the Job
Skills
Customer Service Management
Team Leadership
Problem Solving
Communication Skills
Conflict Resolution
Strategic Planning
Performance Management
Data Analysis
Company Overview
AppitSimple Infotek Pvt Ltd is a pioneer product-based IT company known for SoftwareSuggest and CallHippo. SoftwareSuggest is an online platform for business software and services, while CallHippo provides VoIP services globally, simplifying communication for businesses.
Job Overview
Lead the customer support team at Appitsimple Infotek Pvt. Ltd. in Ahmedabad. Full-Time position with 7 to 10 years of senior experience. Salary range: Competitive. Employee count: 51-200.
Qualifications and Skills
- Customer Service Management
- Team Leadership
- Problem Solving
- Communication Skills
- Conflict Resolution
- Strategic Planning
- Performance Management
- Data Analysis
Roles and Responsibilities
- Manage and oversee the customer support team to ensure excellent service delivery
- Develop and implement customer support strategies to enhance customer satisfaction and retention
- Lead initiatives to improve customer support processes and efficiency
- Handle escalated customer issues and provide resolutions in a timely manner
- Collaborate with other departments to drive cross-functional support initiatives
About the company
AppitSimple Infotek Pvt Ltd - A Pioneer product-based IT company that has been revolutionizing & simplifying the way organizations do business since the last many years. The Company is better known for its innovative platform & product - SoftwareSuggest and CallHippo respectively.
SoftwareSuggest - An Online Platform to discover top Business Software & Service Partners gives access to Genuine C ...Show More
AppitSimple Infotek Pvt Ltd - A Pioneer product-based IT company that has been revolutionizing & simplifying the way organizations do business since the last many years. The Company is better known for its innovative platform & product - SoftwareSuggest and CallHippo respectively.
SoftwareSuggest - An Online Platform to discover top Business Software & Service Partners gives access to Genuine Customer Reviews, In-depth Software Analysis, Free Consultation & Free Demo of all Software. It is the one-stop destination for all businesses looking for software and services relevant to their industry.
SoftwareSuggest currently lists more than 800 Software Categories & 49+ Service categories for businesses to choose from. It also lets organizations compare the features of multiple software & service providers so that they can make the right purchase decision.
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Providers. CallHippo allows startups and businesses to buy instant local support numbers from over 50+ countries around the world. With our easy to use interface and robust backend architecture, any business can set up their call center within less than 3 minutes.
CallHippo implements cloud computing into the world of telephony. Our platform allows deployment of a flexible telephony network, wherever an internet connection is available. We aim to replace the desk phones with soft phones, eliminating the complexity of setting up a support center.
Get in touch with us for more detail info@appitsimple.com ...Show Less
Industry
SaaS
Company Size
51-200 Employees
Headquarter
Ahmedabad, Gujarat
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