Company Overview

AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.

 URL : https://appitsimple.com/

About CallHippo

Product : CallHippo : https://callhippo.com/

 CallHippo is a cloud-based virtual phone system that helps businesses enhance their communication and collaboration efforts. With CallHippo, companies can easily set up a virtual phone system with a professional presence, making it easier for employees to work from anywhere, on any device.

Job Overview

Senior Customer Success Manager role with a good amount of experience. Full-Time position based in Ahmedabad.

Qualifications and Skills

• Customer Relationship Management
• Communication Skills
• Product Knowledge
• Onboarding
• Renewal Management
• Cross-Selling
• Product Adoption
• Upselling

Roles and Responsibilities

- Develop and maintain strong, long-term relationships with assigned customer accounts.

- Understand their objectives and provide personalized solutions.

- Become an expert in products and services, staying up-to-date with new features and capabilities.

- Proactively educate customers on best practices, tips, and tricks to maximize their use of our products.

- Gather customer feedback and insights to help improve our products and services.

- Monitor customer subscription renewals and work to ensure a high renewal rate.

- Identify opportunities to upsell or cross-sell additional products or services to existing customers.

- Encourage satisfied customers to become advocates f through case studies, testimonials, and referrals.